Erica Mays

Executive IT Support · Classified Operations

System Admin

Secretary of War Communications · Pentagon, Washington, DC

• Provides high-level Tier 2 technical support to the Secretary of Defense and OSD personnel in a mission-critical environment.
• Supports 24/7 operations across desktop, mobility, residential, travel, VTC conference room setup, NOC operations, and telephone services on both unclassified and classified networks.
• Applies technical expertise across VTC systems including TMS, CODEC, MCU, and CMS while maintaining secure communications for executive operations.
• Supports executive travel by configuring and troubleshooting mobile and remote access technologies to maintain uninterrupted global connectivity.
• Administers secure systems in classified environments and collaborates with cross-functional teams to rapidly resolve incidents and minimize disruptions.
• Manages AV and IT infrastructure in high-profile conference rooms for secure briefings and executive communications.

Training Support · Planning · Army Reserve Leadership

Instructor / Staff Officer

U.S. Army Reserves, 9th Mission Support Command, 4960th Multi Function Task Brigade · Fort Shafter Flats, HI

• Leads senior NCOs and task teams in planning and coordination with higher and lower headquarters for communications support to recurring TRADOC courses.
• Executes cyber awareness training and directs automation support to ongoing courses throughout the Pacific.
• Supports mission readiness by integrating communications infrastructure, planning discipline, and personnel coordination across distributed training environments.

Enterprise Services · Security · JIIM Operations

System Administrator

U.S. Army, U.S. Army Pacific (USARPAC) G2 · Fort Shafter, HI

• Led a team of three Soldiers and one civilian delivering information services and network security to mission-critical areas across the USARPAC G2 enterprise consisting of nine divisions.
• Developed plans and guidance for automation, operations, network and spectrum management, information security, and cyber training.
• Planned and managed the integration of diverse enterprise services to ensure seamless operations in a Joint, Interagency, Intergovernmental, and Multinational environment.

Brigade Communications · Automation Leadership

Brigade Automation Management Officer

U.S. Army, 25th Infantry Division Combat Aviation Brigade · Wheeler Army Air Base, HI

• Led and supervised a brigade staff team of 15 Soldiers providing communications support to a Combat Aviation Brigade consisting of four aviation battalions, one aviation support battalion, 119 aircraft, and 2,545 personnel.
• Supervised the integration and maintenance of secure and non-secure digital user systems, Army Battle Command Systems, VTC platforms, local area networks, and collaborative web-based tools.
• Ensured reliable mission-ready communications support for aviation and brigade-level operations.

Redeployment Planning · NATO Coordination

Data Redeployment Chief

U.S. Army · Kabul, Afghanistan

• Directed data redeployment efforts under the Directorate of Staff at NATO ISAF Headquarters.
• Coordinated communications retrograde planning with NATO ISAF Headquarters, Supreme Headquarters Allied Powers Europe, Allied Command Transformation, Joint Forces Command, and ISAF archivists.
• Developed sustainable efforts for capturing structured data, operational knowledge, and historical records originating from U.S. Combatant Commands and coalition forces during operational rotations.
• Represented Directorate of Staff leadership at multiple operational planning teams and campaign planning forums.

Enterprise Control · Real-Time Operations

Deputy Director, Enterprise Control Center

U.S. Army, 5th Signal Command ETNOSC · Mannheim, Germany

• Supervised, managed, and mentored 34 IT professionals including government personnel and contractors as Deputy of the Enterprise Control Center.
• Directed split-base operations related to real-time management and maintenance of major client/server IT hardware and software supporting an estimated 41,000 users.
• Oversaw NIPR and SIPR Active Directory, Enterprise Email, and NIPR Blackberry server services across the Army European network infrastructure.

Theater Network Operations · Information Assurance

Information Systems Management Officer

U.S. Army, 5th Signal Command · Mannheim, Germany

• Led one warrant officer, 16 NCOs, 89 civilians, 13 local national employees, 28 contractors, and communications equipment valued at more than $300 million.
• Served as Information Assurance / Operations Officer for Theater Network Operations and Security Center operations supporting the European communications network.
• Supervised operations and maintenance of strategic-to-tactical communications supporting USAREUR/7th Army, EUCOM, AFRICOM, and NATO partners.
• Managed unclassified and secure local and wide area networks, voice, transmission, data systems, network encryption, and synchronized network operations.

Command Leadership · Readiness · Signal Support

Company Commander

U.S. Army · Fort Campbell, KY

• Commanded a 60-Soldier Air Assault Signal Support Company in support of Operation Enduring Freedom.
• Maintained responsibility for all aspects of operations, training, maintenance, and deployment readiness in support of brigade combat team signal missions.
• Oversaw health, welfare, readiness, and quality of life for Soldiers and their families while developing a cohesive, highly capable organization.
• Maintained accountability for 39 vehicles, trailers, generators, two Joint Network Nodes, and associated enablers valued in excess of $15 million.