Jennifer Dunston

Knowledge Management · SharePoint · Operations Support

Knowledge Manager

BlueHalo Technologies · Sumter, South Carolina

• Supported USARCENT Army HQ G3 directorates by improving SharePoint navigation, enforcing knowledge management frameworks, and maintaining knowledge assets across the organization.
• Developed KM strategy, delivered training on tools and processes, and fostered stronger information-sharing practices for cross-functional teams supporting national security objectives.
• Supported PERSTAT activities for all G3 directorates, maintained distribution lists across multiple networks, and coordinated onboarding and event support as needed.
• Submitted IT tickets, ordered supplies, and worked across directorates to advance knowledge management initiatives and executive support priorities.

Executive Coordination · Project Tracking · Intelligence Support

Executive Project Coordinator

General Dynamics Information Technology · ODNI / NCTC · McLean, Virginia

• Supported four SNIS-level executives by coordinating tactical projects, tracking action items, and briefing leadership on status and execution needs.
• Managed calendars, events, emails, and official correspondence while maintaining project dashboards and situational awareness.
• Facilitated communication between teams and leaders, helping keep mission-critical objectives aligned and visible.
• Supported administrative operations, documentation, and reporting that reinforced program efficiency and structured decision support.

Executive Support · Scheduling · Classified Coordination

Executive Assistant

General Dynamics Information Technology · Intelligence Community · McLean, Virginia

• Coordinated travel, visitor access, calendars, meetings, and leadership logistics in support of senior officials.
• Processed correspondence and served as a liaison between senior leaders and internal and external partners.
• Trained new employees on administrative systems, procedures, and expected workflows.
• Maintained records and confidential documentation in accordance with security and organizational requirements.

Technical Intelligence · Data Management · Compliance

Technical Intelligence Specialist

General Dynamics Information Technology · Washington, DC

• Managed IIR data workflows and tracked Collector Reporting Code reports to support technical intelligence operations.
• Conducted metadata verification using MSRS and WISE ISM to ensure data integrity, compliance, and reporting accuracy.
• Maintained secure information repositories and supported intelligence-related data processes in classified environments.

IT Support · Service Desk · Troubleshooting

Service Desk Analyst

General Dynamics Information Technology · Landover, Maryland

• Provided Level 1 technical support for software, hardware, and network issues across user environments.
• Logged and managed service tickets, troubleshot end-user issues, and escalated more complex cases as needed.
• Helped maintain responsive service support and issue visibility for operational users.

Program Support · Contract Administration · Budget Tracking

Program Support Engineer

General Dynamics Information Technology · Alexandria, Virginia

• Supported the Senior Director for a $60M DIA IT contract through labor tracking, budget visibility, staffing coordination, and personnel database management.
• Coordinated timesheets, MSRs, contractor finance communications, training schedules, and meetings.
• Managed internal award and recognition processes while helping maintain accurate program records and reporting support.

Business Administration · Office Management · Operations

Business Administrator / Office Manager

General Dynamics Information Technology · Alexandria, Virginia

• Supported NCR leadership with executive administrative tasks, HR coordination, travel management, and budget tracking.
• Streamlined office supply and support procedures, reducing inventory costs by 50%.
• Managed VIP meetings, facilities issues, and orientation support for new hires while maintaining smooth daily office operations.

Training Coordination · Scheduling · Employee Development

Training Coordinator

General Dynamics Information Technology · Alexandria, Virginia

• Scheduled IT training events, coordinated course logistics, and maintained learning management system records.
• Managed vendor services, proctored more than 25 exams, and tracked training budgets and program support activities.
• Helped align training delivery, employee development, and administrative execution across technical learning programs.