Mario Mayorga

QA Leadership · Federal Web Delivery

QA Manager

Accenture Federal Services · Supporting Department of Energy

• Led a QA team of 8 members through manual and automated testing efforts supporting the successful Energy.gov site redesign launch.
• Hired, trained, and mentored a high-performing QA team, improving productivity, engagement, and execution consistency.
• Designed and implemented test strategies, automation frameworks, and CI/CD pipelines that improved test efficiency by 90%.
• Introduced performance and security testing approaches that identified critical vulnerabilities and improved platform reliability.
• Optimized Jira and TestRail workflows for stronger test case execution, defect tracking, and quality reporting.
• Collaborated with stakeholders throughout the SDLC and demonstrated features and applications to internal leadership and government stakeholders.

Systems Engineering · Secure Environments

Systems Engineer

Accenture Federal Services · Supporting NVESD

• Installed, configured, and tested Ageon ISR across internal, customer integration, and test environments running Microsoft Server 2016.
• Patched systems and remediated ACAS findings to improve cyber posture and reduce vulnerabilities.
• Tested Ageon against Windows hardened systems to verify expected functionality and eliminate unintended results.
• Used Jira to manage issues, bug reporting, and feature implementation while supporting software delivery quality.
• Built a Confluence knowledge base containing troubleshooting guides, installation procedures, system requirements, and quick reference documentation.
• Wrote and executed test procedures, documented defects, supported customer demonstrations, and worked closely with cross-functional teams throughout the SDLC.

Systems Administration · ITSM

Systems Administrator III

Five Rivers Services / Lynx Net · Supporting INSCOM

• Provided advanced support and customization for System Center Service Manager to meet mission requirements across different classification networks.
• Managed more than 20 Windows servers hosting the Service Manager suite, ensuring vulnerabilities, patching, and automations remained current and operational.
• Conducted requirements gathering with process owners to configure services aligned to mission goals and user experience needs.
• Administered Active Directory users, groups, computers, Group Policy, virtual machines, snapshots, and domain controllers at enterprise scale.
• Reviewed security and application logs, supported change requests, and managed patch planning for improved compliance and availability.
• Performed DNS, DHCP, Windows Server, Dameware, and RDS support activities to resolve escalated Tier III issues.

Network Operations · Army Enterprise Support

Network Analyst

United States Army Europe

• Oversaw LAN, CAN, and FAN network management, technical operations, installations, repairs, and architecture modifications using NSS Remedy and SPECTRUM.
• Supported NIPR/SIPR network architecture implementation and modification while maintaining minimal downtime and positive customer outcomes.
• Maintained DoD baseline configurations and performed QA/QC procedures to ensure operability, efficiency, and networking standards compliance.
• Resolved critical connectivity issues, restored network availability, and personally processed over 1,000 trouble tickets while supervising over 2,800 more.
• Conducted inventory audits of more than 200 hardware and software assets and contributed to enterprise management architecture diagrams across three security enclaves.
• Tested GOTS and COTS products for integration, interoperability, and runtime compliance while providing configuration guidance to system administrators.

Tier II Support · Security Operations

Tier II Customer Support Technician

United States Army Europe

• Managed BMC/NSS Remedy ticket activity, performed Active Directory administration, and supported enterprise procedures and standards development.
• Executed diagnostics, troubleshooting, backup and recovery, USMT migrations, and workstation reimaging using SCCM.
• Installed and tested Cisco switches, reconfigured network devices, rebuilt fiber and CAT6 connections, and created a network tunnel between partner and U.S. military networks.
• Implemented BitLocker on more than 1,000 systems to strengthen endpoint data protection.
• Single-handedly reimaged over 190 computers with zero data loss during lifecycle replacement efforts.
• Trained 7 personnel in Security+ concepts, improving unit DoD 8570 compliance from 33% to 83%.

Network & Systems Administration

Network and Systems Administrator

United States Army

• Analyzed, installed, modified, and designed information technology networks and systems supporting operational missions.
• Installed CAT6 and fiber optic infrastructure, delivered VoIP telephony services, and provided diagnostics, backup, and troubleshooting support.
• Managed network devices with SNMP and SolarWinds and administered Active Directory users and computer objects.
• Led network, hardware, and software projects to support IAVA-compliant information systems and prepared technical documentation to agency and command standards.
• Established secure voice and data networks at an Iraqi oil refinery, helping increase productivity from 43% to 87% through better IP schemes and redundancy planning.
• Supported 400+ users and expanded infrastructure across four buildings through large-scale fiber, CAT6, switch, and Cisco IP phone deployments.

Local IT Support · Endpoint Administration

Local IT Support

T-Mobile (Franchise)

• Administered a local area network, baselined Windows XP computers, and managed routers and hubs supporting office growth.
• Administered user accounts and shared folder permissions while reinforcing separation of duties and access control.
• Maintained patching levels, antivirus definitions, and endpoint readiness across the local environment.