Natara Fonseca

Current

Deputy Project Manager

The Joint Staff · Pentagon City, VA

• Current role positioned above a long history of technical execution in secure government communications environments.
• Represents progression from hands-on VTC / UC operations into broader leadership and operational management responsibilities.

DISA

GVS / VTC Engineer

Defense Information Systems Agency · Alexandria, VA

• Delivered end-to-end technical support for Global Video Services and enterprise VTC / UC services, including diagnostics, troubleshooting, restoration actions, and incident follow-through.
• Supported classified video with COMSEC / KEYMAT integration awareness and coordinated outages, mitigation actions, and timelines with GVS representatives and senior DoD stakeholders.
• Applied UC and network-infrastructure knowledge across architecture, protocols, interoperability, testing, security, and reliability to reduce recurring failures and maintain readiness.

WHSR / WHCA

Video Communications Engineer

White House Communications Agency · Washington, DC

• Provided expert support for classified studio VTC operations, including coordination, scheduling, troubleshooting, and session management in high-stakes environments.
• Supported VIP readiness and in-room setup for senior leadership engagements to ensure secure connectivity and audio / video quality prior to live meetings.
• Documented operational risk and recommended workflow improvements tied to process refinement and video-operations renovation efforts.

Pentagon

Support Technician T3 (G/3/5/7)

Headquarters Department of the Army · Arlington, VA

• Managed executive conference rooms and coordinated classified / unclassified point-to-point and multipoint VTC sessions using Cisco TMS and related tools.
• Validated connectivity, monitored live session performance, performed preventative maintenance, and escalated faults promptly to leadership.
• Created incident tickets and detailed VTC incident reporting to improve troubleshooting, root-cause awareness, and service continuity.

Navy Support

Sr. AV / Telephony Administrator

Center of Naval Analysis HQ · Arlington, VA

• Performed complex support across classified and unclassified AV and telephony environments, often independently and with minimal supervision.
• Delivered end-user support for integrated and portable AV systems, IP phones, conference support, mobile-device accounts, and user enablement.
• Created SOP-based training guides and consulted users on voice, video, web-conferencing, and unified-communications options aligned to mission needs.

SECARMY Support

VTC Network Engineer II

Pentagon / Joint Service Provider · Arlington, VA

• Coordinated and operated day-to-day VTC network services, including in-house video distribution, planning, design, and implementation support for new and modified UC / VTC resources.
• Worked across policies, procedures, requirements analysis, special projects, and executive meetings while supporting short- and long-term IT / UC / VTC plans.
• Used incident-management and agile-oriented practices to strengthen responsiveness, coordination, and delivery in highly visible Pentagon support operations.

Joint Staff

Telecommunications Technician II

The Joint Staff J7 · Suffolk, VA

• Scheduled and supported VTCs for day-to-day operations and large events, configured remote connectivity, and operated multipoint bridges for distributed support.
• Recorded conferences, supported conference-room AV operations, guided users through request processes, and instructed them on procedures and equipment use.
• Worked with routing and control platforms including Extron, AMX, Tandberg, and Crestron-class systems.

TRADOC

VTC Facilitator

US Army TRADOC · Fort Eustis, VA

• Coordinated VTC operations for day-to-day support, training events, and conference-room AV support across Army locations.
• Tested and operated multipoint services, supported in-house distribution, instructed users, and worked with Extron, AMX, Tandberg, and Crestron equipment.
• Helped identify operational risks and recommend controls that mitigated issues in TRADOC video-support environments.

Telecom Support

Telecommunication System Analyst I

US Army · Fort Monroe, VA

• Managed telecom contract databases and inventories for more than 250 cellular devices while validating usage, optimizing service plans, and consolidating billing and budget records.
• Coordinated tenant moves, cabling services, work orders, contractor support, and funding execution while ensuring service delivery aligned with DoD and Army standards.
• Supported trouble-desk operations and served as a primary liaison for troubleshooting vulnerability-mitigation procedures and telecom service requirements.

Service Desk

Office Automation Specialist

Fort Monroe Army Post · NEC

• Supported service-desk operations, tracked work orders, assisted Tier 1 / Tier 2 support functions, and provided technical assistance for computer-related issues.
• Trained new personnel, managed correspondence and supply workflows, assembled training materials, and maintained operational reporting artifacts.
• Contributed to risk and vulnerability reporting, status documentation, and process improvement activity supporting agency users and systems.